Effective date: February 12, 2026
These Terms of Service (the Terms) govern access to and use of Tawkee websites, APIs, dashboard, documentation, and related services (collectively, the Services) provided by Tawkee (we, us, or our). By accessing or using the Services, you agree to these Terms.
If you use the Services on behalf of a company or other legal entity, you represent and warrant that you are authorized to bind that entity to these Terms. In that case, you and your refer to that entity.
You must be legally able to enter into a binding contract to use the Services.
You must provide accurate account information, keep it current, and maintain control of your account credentials. You are responsible for all activities that occur under your account, including activities by your personnel, contractors, and agents.
You must promptly notify us of any suspected unauthorized access, credential compromise, or security incident related to your use of the Services.
API keys are confidential credentials. You must protect them and never expose them in public client-side code.
You may generate and revoke keys through the dashboard. You must immediately revoke any compromised key.
We may rotate, suspend, or revoke keys, or require additional controls, to protect the Services, enforce these Terms, or respond to abuse, fraud, or security threats.
The Services are offered as hosted APIs and related tooling. Unless expressly stated otherwise, no service-level agreement (SLA) is provided.
We may set and enforce technical limits, including request size limits, rate limits, and concurrency limits, as needed for reliability and security.
We may update, modify, or discontinue features, APIs, pricing, or plans. We may also release new versions or deprecate existing functionality with reasonable notice when practical.
Paid APIs are sold as recurring subscriptions and renew automatically until canceled.
Billing is processed by Stripe. By subscribing, you authorize recurring charges for your selected plan, plus applicable taxes, transaction fees, or similar assessments.
You can cancel at any time through the billing portal. Unless otherwise stated, cancellation takes effect at the end of the current billing period. Charges already paid are generally non-refundable.
Refund policy: refunds are not automatic. Refund requests are reviewed manually on a case-by-case basis.
We may suspend or limit access for failed payments, delinquent balances, excessive disputes or chargebacks, fraud risk, or other payment-related risk.
You may use the Services only in compliance with these Terms and all applicable laws.
You may not:
We may investigate suspected violations and take action, including request blocking, suspension, or termination, to protect customers, infrastructure, and legal rights.
You are responsible for the legality, quality, and rights associated with data you send to the Services (Customer Data), including providing any required notices and obtaining any required consents.
You should not submit sensitive personal data unless explicitly supported by our documentation and covered by a separate written agreement.
Our handling of personal data is described in our Privacy Policy. You remain responsible for your own compliance obligations for data submitted through your account.
API responses may include content, references, links, or identifiers sourced from third parties. We do not control third-party services or content and are not responsible for their availability, accuracy, legality, or policies.
You are responsible for reviewing and validating outputs before using them in production systems, customer-facing experiences, or decision-making workflows.
We and our licensors retain all right, title, and interest in and to the Services, including software, models, documentation, trademarks, and related intellectual property.
Subject to these Terms and your active subscription, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for your internal business purposes.
You retain your rights in Customer Data. You grant us a non-exclusive, worldwide, royalty-free license to host, process, transmit, and use Customer Data as necessary to provide, secure, and improve the Services and to comply with law.
If you provide feedback, suggestions, or ideas, you grant us a perpetual, irrevocable, royalty-free right to use and incorporate them without restriction or obligation.
Each party may receive non-public information from the other that is identified as confidential or that should reasonably be understood as confidential (Confidential Information).
The receiving party will use Confidential Information only for purposes of these Terms, protect it with reasonable care, and not disclose it except to personnel or advisors with a need to know and confidentiality obligations.
Confidentiality obligations do not apply to information that is public through no fault of the receiving party, independently developed, rightfully received from a third party, or required to be disclosed by law.
You must comply with all applicable laws and regulations in connection with your use of the Services, including export control, sanctions, anti-corruption, and privacy laws.
You represent that you are not located in, organized in, or ordinarily resident in any country or region subject to comprehensive sanctions, and are not a denied or restricted party under applicable law.
We may suspend or terminate access immediately if we reasonably determine that: (a) you violated these Terms; (b) your use poses security, legal, or fraud risk; (c) payment is delinquent; or (d) we are required to do so by law.
You may stop using the Services at any time. Termination does not relieve either party of obligations that accrued before termination.
THE SERVICES ARE PROVIDED AS IS AND AS AVAILABLE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, TAWKEE AND ITS AFFILIATES, OFFICERS, EMPLOYEES, CONTRACTORS, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE AMOUNT PAID OR PAYABLE BY YOU FOR THE APPLICABLE SERVICE DURING THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
You will defend, indemnify, and hold harmless Tawkee and its affiliates, officers, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to: (a) your use of the Services; (b) your Customer Data; (c) your breach of these Terms; or (d) your violation of applicable law or third-party rights.
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules. The state and federal courts located in Delaware have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Services, and each party consents to personal jurisdiction in those courts.
We may update these Terms from time to time. If we make a material change, we will post the updated Terms with a new effective date. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms.
These Terms, together with any incorporated policies, are the entire agreement between you and us regarding the Services and supersede prior or contemporaneous agreements on that subject.
If any provision is held unenforceable, the remaining provisions remain in full force and effect. A party's failure to enforce a provision is not a waiver of future enforcement.
You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.
Contact: support@tawkee.com